Thank you for using our end-to-end digital logistics application "Trade Verge". We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information while you use Trade Verge. Please read this Privacy Policy carefully. By accessing or using Trade Verge, you agree to the terms of this Privacy Policy.
1. Information We Collect;
1.1. Personal Information: We may collect personal information that you provide directly to us such as; name, contact details, email address, location, password, profile picture, insurance and payment information. We may also collect information about the goods being transported or service offered and the transporters' vehicles or financial information i.e. credit, debit, visa card information, Banks and any other information you choose to provide when registering an account or while using our services.
1.2. About Usage: When you interact with Trade Verge, we may automatically collect certain information about your device including your IP address, operating system, browser and device characteristics, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. We may also collect information about your usage patterns within Trade Verge such as the features you use, the pages you visit and the actions you take.
Cookies:
We also collect information through cookies and similar technologies. Cookies are small text files that are stored on browsers or devices by websites, apps, online media and advertisements. Used for; Authenticating users, Remembering user preferences and settings, Determining the popularity of content, Delivering and measuring the effectiveness of advertising campaigns, Analyzing site traffic, trends and generally understanding online behaviors and interests of those who interact with our services.
2. Use of Information:
2.1. We use the information we collect for various purposes including;

• To maintain the security and operation of our Services and for our internal analytics and reporting purposes including troubleshooting software bugs and operational problems.
• To create and update accounts.
• For providing and improving Trade Verge's functionality and user experience.
• To facilitate communication and transactions between clients and transporters/service providers.
• To enable us respond to your inquiries, requests and feedback.
• To enable us send you important administrative information such as updates, security alerts and notifications also promotional offers and newsletters.
• Enhancing safety and security.
• Verifying eligibility to provide transportation and related services.
• Tracking via GPS navigation and route Analysis for complete visibility into consignments while monitoring location, status and facilitate job search.
• Linking transporters/service providers to clients requesting services. You can be connected depending on availability, location/proximity and user preference.
• Analyzing trends and usage patterns to enhance performance features of Trade Verge.
• To enable reliable and convenient transportation and delivery services.
• Fulfilling and managing your orders, payments, returns and exchanges made through Trade Verge.
• Comprehensive insurance cover is a safeguard against loss.
• Mobile money details/credentials for mobile money transactions around Uganda and debit/credit card information for international transactions to power convenient and seamless invoicing and payment process within.

3. Sharing of Information:
3.1. We may share your information under specific circumstances and/or with the following categories of third parties;3PL (“third parties”) who perform services on behalf of Trade Verge and require access to such information to execute their obligations and roles. We have contracts intended to safeguard your personal information.
The categories are as follows:

• Ad Networks.
• Affiliate Sales & Marketing Tools/ Programs.
• Trade Verge users.
• Cloud Computing Service, Data Analytics Service and Data Storage Service Providers.
• Finance & Accounting entities.
• Government Bodies.
• Payment Processors or Service Providers.
• Product Engineering & Design Tools, Testing Tools, Performance Monitoring Tools.
• Retargeting Platforms.
• User Account Registration & Authentication Services.
• Service providers, contractors and business partners who assist us in operating and maintaining Trade Verge.
• Website Hosting Service Providers and Social Media Networks etc.

We may also share your information in the following situations:

• When required by law or in response to a valid legal request.
• To protect our rights, property and safety of others.
• With your consent or at your direction.
• When we believe it is necessary to fulfill our contractual obligations.
• Where we believe it is necessary to protect your vital interests or the vital interests of a third party such as situations involving potential threats to the safety of any person. (Vital Interests).
• When we use Google Maps Platform APIs, we may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API).
• Business Transfers in connection with or during negotiations.
• In-app ratings, after every schedule clients are able to rate transporters/service providers and this is displayed to other users for whom they provide services.
• This holds transporters/service providers accountable for/to their performance.
• Transporters/service providers can see their average rating after tapping their profile in Trade Verge.
• We may share your information with Trade Verge affiliates i.e. our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Trade Verge preserves your data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates and the purposes for which Trade Verge collects the data.
This may further be determined by; legal and regulatory requirements, purposes of safety, security or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. You may request deletion of your account at any time. Trade Verge may retain your data for the applicable statutory retention period after a deletion request. Data is generally deleted within 90 days of a deletion request, except where under retention for the above reasons
4. Data Security:
4.1. We are committed to protecting the safety of your information. We implement appropriate technical and organizational measures to safeguard your information from unauthorized access, disclosure, alteration or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure and we cannot guarantee absolute security.
5. Your Choices:
5.1. You may update or correct your personal information by accessing your account settings within Trade Verge. You can access data including your profile and order history through the Trade Verge app or via Trade Verge’s website. You can enable/disable Trade Verge to share your real-time location data from your mobile device. You may also request the deletion of your account by contacting Trade Verge.
5.2. You have the right to opt-out of receiving promotional communications from Trade Verge. You may choose whether to receive any marketing emails or push notifications from Trade Verge. You can exercise this right by following the unsubscribe instructions included in the communication or by contacting Trade Verge.
6. Changes to this Privacy Policy:
6.1. We may update this Privacy Policy from time to time. Any changes will be posted on this page and the "Effective Date" will be revised accordingly. We encourage you to review this Privacy Policy periodically for any updates.
7. Contact Us;
7.1. If you have any questions, concerns or suggestions regarding this Privacy Policy or our privacy practices, please contact us on support@tradeverge.info/info@tradeverge.info